SHIPPING POLICY 

We offer shipping service for ASIAN GROCERY ITEMS (SHIPPABLE) ONLY*

*Excluding Plant Base items (Pickup-only) 

 GENERAL SHIPPING INFORMATION

1. Free shipping for orders over $50. Flat rate shipping fee $9.95 will apply for orders under $50. 
2. Shipping is valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam.
3. We do not ship to FPO and APO addresses.
4. It is our goal to ship all orders within 48 hours of receipt. Other factors may delay processing 2 to 3 additional days, such as weekends, holidays, and item availability. Our standard shipping typically takes 2–10 business days after shipment, depending on the destination and carrier delivery conditions. 
5. Should items not be in stock, we will notify you via email. We will wait 48 hours for a response. If we do not receive a response from you within this time, we will proceed to ship the order.
   

⚠️ Please note that this is an estimated timeframe only, and not a guaranteed delivery window. Shipping delays may occur due to weather, holidays, incorrect addresses, or high carrier volume. We recommend using the tracking number provided in your shipping confirmation email for real-time updates

The minimum order dollar amount excludes discounts, promotions, sales tax, and shipping.

-TAXES

Items sold through our Site may be subject to taxes and other governmental charges. If an item is subject to taxes, prior to submitting your purchase request, an estimated tax will be calculated and displayed at checkout.

-SHIPPING METHODS

We use USPS, UPS and FedEx . All USPS, UPS and FedEx provide estimated delivery times. The estimated delivery times are not guaranteed. Neither we nor USPS, UPS and FedEx are able to provide 100% guarantees on arrival. 

When your order is shipped, an order update will be emailed to you with a tracking number. You may track your order via the USPS, UPS and FedEx websites. You may also use our Track Your Order page on our website.

-CHANGING SHIPPING ADDRESS

If you wish to change your shipping address after you have submitted your order, please email us immediately at support@siamstore.us . If the order has not been processed, we will update the delivery address. Unfortunately, should the order be shipped already, you will not be able to change it. It is our goal to provide prompt delivery service, which includes fulfilling your quickly.

-UNDELIVERABLE PACKAGES OR MISSING ITEMS

Siam Store shall work with our partner shipping carriers to promptly deliver packages to you. In the event packages are delayed, damaged, re-routed, and/or incorrectly delivered, we shall work with the shipping carriers to rectify. This process may significantly delay the delivery of your package.

We make every effort to help ensure there are no incorrect or missing items in your order. Should this occur, within 3 days of the receipt of shipment, please notify us at  support@siamstore.us. Any adjustments thereafter shall be at the sole discretion of Siam Store.