Order ahead and pick up at our store in Rockville, MD
Address: 12053 Nebel Street, Rockville, MD 20852
Monday - Saturday 10:00 am - 4:00 pm
Call on arrival for Curbside Pick up (703) 646-8180
-HOW DO I PLACE A PICK UP OR DELIVERS ORDER?
Step 1: Visit www.siamstore.us and log in or create an online account.
Step 2: Browse available products in the online aisles, weekly Ad or across the content pages of the website. When you find an item you would like to purchase, select “Add to Cart”.
Step 3: When you have completed your shop, click on your cart icon.
Step 4: Click "Process to Checkout". You will provide the necessary location (Delivery Address or Pickup Store location). (Note – if you do not meet the minimum purchase requirement for delivery, you will receive a pop-up indicating that you are below the minimum order value and will need to add additional items to your cart.)
Step 5: You will view your order summary where you will confirm your Order Information and Delivery/Pickup Time & Address. If this is your first order, you will also need to provide Payment Information – returning customers can store their payment information and will just need to confirm for future purchases. On this page, you can also provide Promo Codes and Gift Cards, and for delivery orders only – any Delivery Instructions and any monetary Tip for our drivers.
Step 6: You will then be prompted to choose your preferred date and time slot for your "PICK UP" or "DELIVERY" order.
-CAN I CANCEL MY ONLINE ORDER?
Yes, as long as the items are still in your cart when you log into your account, you can cancel your order and choose whether to keep the items in your cart. Press the Cart button and then choose to cancel your order. The prices for items you leave in your cart will be adjusted to reflect current prices and sales. You can also change your delivery day and time.
If you want to cancel the order after making a payment, please contact us at
firstname.lastname@example.org or call 703-646-8180.
-HOW DO I CREAT AN ONLINE ACCOUNT?
Click on “Account” and then "Create Account" and complete the online form. If you have questions or problem contact us at email@example.com or call 703-646-8180.
-WHERE CAN I PICK UP MY ORDER?
You can pick up your order from our store address 12053 Nebel Street, Rockville, MD 20852. After you place your order, you will receive an order confirmation as well as a confirmation e-mail listing the pickup information as well as pickup hours if applicable.
-HOW WILL I RECEIVE MY RECEIPT FOR MY ONLINE ORDER?
Every new Siam Delivers customer is automatically signed up to receive electronic receipts. We will also include a paper copy of your receipt with your order.
-HOW DO YOU ENSURE THE PRODUCT QUALITY FOR ONLINE PICK UP AND DELIVERY ORDERS?
You'll find restaurant-quality Seafood, Plant Based and Asian Grocery Products. Your complete satisfaction is our number one goal. If for any reason you are dissatisfied with a product in your order, please call our Support at 703-646-8180. If you are missing a product which is not noted as out of stock, you have 48 hours from the time of delivery to notify Siam Customer Support 703-646-8180 for a full refund.
-WHAT IF A PRODUCT I CHOOSE FOR MY ONLINE ORDER IS OUT OF STOCK?
Occasionally, a product you order online may be out of stock and, in most cases, we will automatically cancel that items from your order and will notify you by email.
-HOW LONG IS THE PRICING OF AN ITEM ONLINE VALID?
Prices for items you place in your online cart will be guaranteed as long as your order is submitted prior to the sale price expiration date and delivered (or picked up by you at a designated pickup location) within 7 calendar days from the day you originally placed your order. After 7 days, prices will be adjusted to reflect current prices.
-PRODUCTS RETURNS FOR PICK UP AND DELIVERY?
Your complete satisfaction is our number one goal. If for any reason you are dissatisfied with a product you purchase for online order, please Contact us at firstname.lastname@example.org or call 703-646-8180. Our support team will guide you to the process.
(We accept the return for item that in the same condition that you received it, unworn or unused, and in its original packaging for Dry Asian grocery products up to 15 days and for frozen seafood, plant based up to 7 days)
-HOW CAN I SUGGEST A PRODUCT I WOULD LIKE FOR YOU TO OFFER?
For products you cannot find on our online store, and want us to offer in our store in the future, please let us know at email@example.com.
If you have any further questions, requests, or feedback, please email us at firstname.lastname@example.org and we would be happy to assist you.
Thank you, Siam Store - Asian Food Market.