Returns Policy
Returns, Refunds & Order Issue Policy
At Siam Store, customer satisfaction is very important to us. We carefully inspect and pack orders before shipment and will always work to make things right when an issue is caused by us.
Please review the following policy before placing your order.
1. Food and Grocery Products
For food safety and hygiene reasons, food, beverages, grocery products, frozen products, and other perishable items are generally final sale and non-returnable once delivered.
We will gladly review and resolve an order if the product:
- Arrives damaged or spoiled;
- Is defective or otherwise unfit for consumption;
- Is expired or does not meet our shelf-life standard;
- Is different from the item ordered;
- Is missing from the shipment; or
- Was shipped incorrectly due to an error by Siam Store.
When the issue is caused by Siam Store, we will provide an appropriate resolution, which may include a replacement, partial refund, or full refund, depending on the circumstances.
2. Shelf-Life Policy
Unless otherwise stated on the product page, food products shipped by Siam Store are expected to have more than 30 days of remaining shelf life at the time of delivery.
A product that meets this standard is considered to have an acceptable remaining shelf life, provided that it is in good condition and fit for consumption.
A customer's personal usage period does not change the product's shelf-life status. For example, purchasing multiple units with the intention of using them over several months or years does not mean the products are defective or have inadequate shelf life if they meet our stated shelf-life standard.
Bulk Purchases and Specific Best Before Requirements
If you are purchasing multiple units, buying in bulk, or require a specific minimum Best Before date, please contact us before placing your order.
We are happy to check the available Best Before date whenever possible.
Without prior confirmation, Siam Store cannot guarantee that a product will have sufficient remaining shelf life for a customer's individual long-term usage plan beyond our standard shelf-life requirement.
3. Change of Mind, Over-Purchasing, or Personal Preference
We generally do not accept returns of food products for reasons such as:
- Purchasing more than needed;
- Not being able to consume the products before the Best Before date;
- No longer wanting or needing the product;
- Ordering the wrong quantity;
- Ordering the wrong product by mistake;
- Personal taste or preference; or
- A change of mind after delivery.
These situations are not considered product defects or fulfillment errors.
In limited circumstances, Siam Store may authorize an exception at our discretion. If an exception is approved, the customer may be responsible for the return shipping cost and any other applicable charges communicated before the return is accepted.
Approval of an exception does not change our general food return policy or establish a precedent for future orders.
4. Returned Food Products
Any food product returned to Siam Store will not be resold or returned to inventory, regardless of whether the package appears unopened.
Returned food products will be handled or disposed of in accordance with our internal food safety procedures.
For this reason, returns of food products are accepted only in limited circumstances.
5. Damaged, Defective, Spoiled, Expired, or Incorrect Items
Please inspect your order when it arrives.
If you receive a damaged, spoiled, defective, expired, incorrect, or incomplete order, please contact us as soon as possible at:
Please provide:
- Your order number;
- A description of the issue;
- Photos of the product and packaging; and
- Photos showing the Best Before or expiration date when the issue involves shelf life.
We will review the information and provide an appropriate resolution.
If the issue was caused by Siam Store, Siam Store will be responsible for any required return shipping cost.
6. Non-Food Products
Eligible non-food products may be returned within 14 days of delivery, provided that the product is:
- Unused and in the same condition in which it was received;
- In its original packaging; and
- Accompanied by proof of purchase.
Certain personal-care, hygiene, clearance, special-order, and other non-returnable products may be excluded.
Please contact us before returning any item. Products sent back without prior authorization may not be accepted.
7. Return Shipping
If the return is required because Siam Store sent an incorrect, damaged, defective, spoiled, or otherwise non-compliant product, Siam Store will cover the approved return shipping cost.
If a return is approved for another reason, including customer ordering error, purchasing too much, or no longer needing an eligible product, the customer is responsible for return shipping.
Where applicable, the return shipping charge may be deducted from the refund amount after the customer has been informed of the charge.
8. Refunds
Once an authorized return is received and reviewed, we will notify you regarding the refund.
Approved refunds will normally be issued to the original payment method.
Shipping charges and other fees may be non-refundable when the return is not the result of an error by Siam Store.
Processing time after a refund is issued may vary depending on the customer's bank, credit card company, payment provider, or marketplace.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If a shipment is returned to Siam Store because the address provided by the customer was incorrect, incomplete, or otherwise undeliverable, the customer may be responsible for the cost of reshipping the order.
Our standard reshipping charge is $9.95, unless otherwise stated or actual circumstances require a different arrangement.
10. Packages Marked Delivered but Not Received
If tracking shows that an order was delivered but you cannot locate the package, please contact us promptly.
We may ask you to:
- Check around the delivery location;
- Check with household members, neighbors, reception, front desk, leasing office, or mailroom; and
- Confirm your shipping address.
Where appropriate, we may also contact the shipping carrier or initiate a delivery investigation.
A refund or replacement may be issued after review of the circumstances and available carrier information.
11. Unauthorized Returns
Please do not send products back without first contacting Siam Store and receiving return authorization.
Unauthorized returns may not qualify for a refund.
12. Marketplace Orders
Orders placed through third-party marketplaces such as Weee!, Amazon, Walmart, TikTok Shop, or other platforms may also be subject to that marketplace's applicable customer service, refund, and return rules.
Where a marketplace's requirements apply to an order, the marketplace's rules may affect how the return or refund is processed.
13. Contact Us
If you have any questions about a product's shelf life, return eligibility, or an issue with your order, please contact us before placing a bulk order or requesting a return.
Siam Store Customer Service
Email: support@siamstore.us
Phone: 703-646-8180
We will be happy to assist you.
