SHIPPING POLICY 

We offer shipping service for ASIAN GROCERY ITEMS ONLY*

*Excluding Frozen Foods, Frozen Desserts, Bulk/Case and Local items only (DC-MD-VA) 

 GENERAL SHIPPING INFORMATION

1. Free shipping for orders over $50. Shipping fee will apply for orders under $50 (minimum order $20). Shipping rate based on weight & area.
2. Shipping is valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam.
3. We do not ship to FPO, APO, and PO Box addresses.
4. Item weight is based upon the actual weight or Volumetric weight, whichever is greater. Volumetric weight is an estimated weight, that is calculated from the length, width and height of a package.
5. It is our goal to ship all orders within 48 hours of receipt. Other factors may delay processing 2 to 3 additional days, such as weekends, holidays, and item availability.
6. Should items not be in stock, we will notify you via email. We will wait 48 hours for a response. If we do not receive a response from you within this time, we will proceed to ship the order.

-SHIPPING RATES FOR ORDER UNDER $50

-East (1): CT, DC, DE, MD, NC, NJ, PA, VA, WV

-East (2): AL, GA, IN, KY, MA, ME, MI, NH, NY, OH, RI, SC, TN, VT

-Mid-South: AR, FL, IA, IL, LA, MN, MO, MS, WI

-West : AZ, CA, CO, ID, KS, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WY

Expedited options are not available at this time.

For overweight items, additional shipping costs will also apply. 

Additional charges may apply if packages are redirected, an incorrect address was provided, or is undeliverable. We are not responsible for shipping charges related to incorrect or missing information.

The minimum order dollar amount excludes discounts, promotions, sales tax, and shipping.

-TAXES

Items sold through our Site may be subject to taxes and other governmental charges. If an item is subject to taxes, prior to submitting your purchase request, an estimated tax will be calculated and displayed at checkout.

-SHIPPING METHODS

We use USPS, UPS and FedEx . All USPS, UPS and FedEx provide estimated delivery times. The estimated delivery times are not guaranteed. Neither we nor USPS, UPS and FedEx are able to provide 100% guarantees on arrival. 

When your order is shipped, an order update will be emailed to you with a tracking number. You may track your order via the USPS, UPS and FedEx websites. You may also use our Track Your Order page on our website.

-CHANGING SHIPPING ADDRESS

If you wish to change your shipping address after you have submitted your order, please email us immediately at support@siamstore.us . If the order has not been processed, we will update the delivery address. Unfortunately, should the order be shipped already, you will not be able to change it. It is our goal to provide prompt delivery service, which includes fulfilling your quickly.

-UNDELIVERABLE PACKAGES OR MISSING ITEMS

Siam Store shall work with our partner shipping carriers to promptly deliver packages to you. In the event packages are delayed, damaged, re-routed, and/or incorrectly delivered, we shall work with the shipping carriers to rectify. This process may significantly delay the delivery of your package.

We make every effort to help ensure there are no incorrect or missing items in your order. Should this occur, within 3 days of the receipt of shipment, please notify us at  support@siamstore.us. Any adjustments thereafter shall be at the sole discretion of Siam Store.

-COVID-19 SHIPPING UPDATE

During the ongoing global pandemic, Siam Store's service goal is to ship out orders within 2 business days from receipt. Upon shipping, a tracking number will be sent to you via email. The carriers we use including the United States Postal Service (USPS), Federal Express (FedEx), and United Parcel Service (UPS) have all been experiencing delays throughout their shipping network due to COVID-19. Estimated delivery times have ranged from 2 business days, up to 7 business days. Please utilize the provided tracking number for up-to-date delivery information. We appreciate your patience. Any questions, please call 703-646-8180 Monday to Saturday, 10 AM to 4 PM EST or email us at support@siamstore.us . During holidays or weekends, we will respond the next business day.

Pick Up and Delivery Order

Your complete satisfaction is our number one goal.  If for any reason you are dissatisfied with a product you purchase for online order, please Contact us at support@siamstore.us or call 703-646-8180. Our support team will guide you to the process.

(We accept the return for item that in the same condition that you received it, unworn or unused, and in its original packaging for Dry Asian grocery products up to 15 days and for frozen seafood, plant based up to 7 days)

Shipping Order 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@siamstore.us.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@siamstore.us.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Return shipping
We will pay for return shipping if the item was damaged, expired, defective, or we sent the wrong item.

If the item is being returned for other reasons, such as buying too much, no longer needed, or purchased the wrong item, you will be responsible for shipping. Additionally, a 15% restocking fee will be assessed on the returned item.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.